Accessibility statement for bepartofresearch.nihr.ac.uk

Updated July 2022

Making Be Part of Research accessible

This accessibility statement applies to www.bepartofresearch.ac.uk and volunteer.bepartofresearch.nihr.ac.uk.

This website is run by the National Institute for Health and Care Research (NIHR). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without text spilling off the screen 
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • read most of the website on devices without a screen, like a braille computer
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver

We've made the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use

How accessible Be Part of Research is

We know that the following parts of the Be Part of Research website could be more accessible:

  • The third party feedback tool we use to collect feedback and conduct surveys, Hotjar, is not as accessible as it could be, although we use the product in its most accessible format.
  • Some information on the Be Part of Research website is provided by connected services (ISRCTN and ClinicalTrials.gov) and we do not have control of how accessible it is.

Be Part of Research is currently deploying and testing new functionality. The following issues apply only to this and will only be experienced by those invited to test the service:

  • If an option is not selected for the question, "what is your sex?", within the registration for the new functionality, an error message is shown that is not announced by screen reader applications. Our development team is currently working to resolve this.
  • If an error recurs within one of the registration pages, which in this case means that if a user attempts to resolve an error unsuccessfully, screen reader applications will fail to read the error message alert that will be present on screen again. This may mean that visually impaired users are unaware that there is still an error. Our development team is working to resolve this issue as soon as possible.
  • If multiple errors occur on any given registration page, screen reader applications will only read one of the error message alerts that will be present on screen. This may mean that visually impaired users are unaware that there are other errors. Our development team is working to resolve this issue as soon as possible.
  • Users of assistive technology may not be aware of important changes in content when selecting ‘areas of research’ they are interested in during registration. Our development team is working to resolve this issue as soon as possible.

We use a third party newsletter sign-up tool, Mailchimp, the pop-up form for this service is not fully accessible. We limit the use of this tool and provide alternative ways to sign up to the newsletter.

Feedback and contact information

If you want to give feedback about the Be Part of Research website, send an email to bepartofresearch@nihr.ac.uk.

If you need information in a different format like accessible PDF, large print, easy read, audio recording or braille please send an email to bepartofresearch@nihr.ac.uk and we will consider your request and come back to you within 5 working days.  

Reporting accessibility problems with the Be Part of Research Website

We continually look to improve the accessibility of the Be Part of Research website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us at bepartofresearch@nihr.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The NIHR is committed to making websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • A few questions in the Volunteering application form include error messages that are not associated with the input correctly, failing 1.3.1 Info and Relationships.

  • Content dynamically updates in the ‘areas of research’ page of Volunteering without informing users of assistive technologies, failing 4.1.3 Status messages.

Disproportionate burden

    • The pop up tool we use to collect feedback about our service, Hotjar, is unannounced by screen readers when there is a change on screen. The full functionality of the tool is available to all users however.

    We will make another assessment when the supplier contract is up for renewal, likely to be July 2023.

    • The study information, sourced from ISRCTN and ClinicalTrials.gov, on Be Part of Research is provided by third parties and we do not have control of how accessible it is, including the complexity of the language. We are taking steps to improve how understandable the language from these sources is when displayed on our service.

    We are also working with the research community to encourage study information to be provided in less complex language. 

    • Mailchimp, the third party newsletter tool, has a signup pop-up form that is not fully accessible, although we limit the use of this tool and provide alternatives. 

    We are due to make another assessment in July 2023.

    Preparation of this accessibility statement

    This statement was prepared on 2 September 2019. It was last reviewed on 07 July 2022. 

    The Be Part of Research website was last tested by the Digital Accessibility Centre (DAC) in May 2022. The audit for the Volunteer Service functionality has been completed by Nomensa in July 2022. The testing for the Volunteer Service functionality assessed all pages.

    Next review due: July 2023