Accessibility statement for

Updated September 2020

Making Be Part of Research accessible


This accessibility statement applies to website is run by the National Institute for Health Research (NIHR).  We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 500% without text spilling off the screen and most images scaling without resolution loss
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader
  • read most of the website on devices without a screen, like a braille computer
  • use the website, though not the search, even if Javascript is switched off

We've made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

The website content has been built to be rendered on mobile devices. If you’d like to help us make the site more accessible, we’d like to hear from you.

Non-accessible content

We know that some parts of the website are not fully accessible.  We plan to resolve these by the end of 2020:

Study Filters (Unlabelled form filters) 

Users with screen readers will hear duplicated information as the text and arrow buttons have the same text. The site will now tell you whether the text is expanded or collapsed.

Menu button (Expandable Content Issue) 

The main site menu button (hamburger menu) does not indicate to users that it is expandable or collapsible. This means that users cannot determine its functionality and may be unaware that additional information is available when selected.

Study Details Dropdowns (Expandable Content Issue)

The collapsible links on ‘Who can take part’ do not indicate to users that they are expandable or collapsible. This means that some users who cannot determine their functionality may be unaware that additional information is available when selected.

Contact Us Form (Error Identification Issue) 

Validation errors are not identified in a way that is accessible to all users. Although error messages are presented when validation errors occur, they are not accessible to screen reader users and do not conform with the NHS digital services recommendations. This appears to be consistent throughout the service.

Study Feedback Button (Button State Issue)

The ‘We’d like your feedback’ buttons do not programatically indicate their state. This means that screen reader users may be unaware of which buttons have been selected.

Ask to Take Part Button (Bleed Through Issue) 

Once the pop-up box appears, users are not able to navigate past the ‘Questions to ask’ link and continue to navigate the page elements behind the modal. This can be disorientating for some users who may be unable to see what is happening on screen.


We know that the Hotjar tool we use to collect feedback is not fully accessible for the following reasons: 

  • The Hotjar ‘Feedback’ element is only accessible to mouse commands which means it is not accessible to all users.  This also is not highlighted by a visible focus indicator when in focus. This means that keyboard only users may struggle to determine where their focus is on the page. 
  • There were hidden links present that were not visible on screen. However, screen reader users were able to access them due to the way in which they had been hidden. These links were also empty and pseudo content had been used to display information that assistive technologies cannot access. 
  • Some of the content related to the Hotjar ‘Feedback’ modal is truncated when the page is magnified up to 400% and the width is set to 1280px. This means that users are unable to read all of the information related to the cookies policy in a single column and can only access the main content of the page by refreshing the page or selecting one of the visible feedback emotions.


We use Mailchimp, the third party newsletter tool, including the sign-up pop-up form that is not fully accessible. We will make an assessment of the continued use of this when the supplier contract is up for renewal, likely to be before the end of 2021. 

If you’d like to give feedback on the site please email

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 0113 343 2314 and ask for the Be Part of Research team. 
  • We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us at or call 0113 343 2314 and ask for the Be Part of Research team. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The NIHR is committed to making websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above. 

Preparation of this accessibility statement

This statement was prepared in September 2019. It was reviewed in May 2020 following a test carried out by the Digital Accessibility Centre on 19 March 2020.